Delivery Information

Delivery Times

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, orders can take between 2 and 28 days for delivery.

It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Both Royal Mail and our courier should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. As is customary, compensation is limited to the value of goods lost, a replacement will be offered or refund as appropriate. Your statutory rights are not affected.

In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. We will clearly mark on the website any out of stock items, on the rare occasion that a product is unexpectedly out of stock, we will e-mail or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

Quality Of Goods
If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues.